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Privacy policy

Thank you for visiting shopgrohplayrooms.com, The grOH! Shop, owned and operated by grOH! LLC ("grOH! playrooms"). This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained from users of our website. By accessing or using shopgrohplayrooms.com, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website.

  1. Information We Collect: We collect various types of personal information, including name, shipping address, billing address, email address, phone number, and credit card information. We collect this information through account creation, contact forms, newsletter sign-ups, and placed orders.
  2. Purpose of Collection: We collect personal information for the purposes of order processing, customer support, and marketing. This allows us to fulfill your orders, communicate with you effectively, and provide personalized promotions and offers.
  3. Data Storage and Protection: We store and protect personal information using industry-standard security measures provided by our host, Shopify. These measures include SSL encryption, PCI compliance, Content Security Policy, Two-Factor Authentication, Secure Checkout, and Security Monitoring.
  4. Sharing of Information: We may share personal information with third parties, including manufacturers, shipping carriers, payment processors, and marketing service providers. These parties are contractually obligated to handle your information securely and only for the purposes specified. We never sell our customer information.
  5. The grOH! Shop works with other companies, including manufacturers and shippers from around the world. We may share your personal information within our corporate organization and with our manufacturers and shippers, and may transfer the information to countries in the world where we conduct business for their use to fulfill orders or other functions related to the product or service customers purchase or request of The grOH! Shop. The companies with which we share customer information shall use that information to fulfill customer orders or requested services, and shall protect it in the same manner as The grOH! Shop.
  6. The grOH! Shop employs or engages other companies and individuals to perform business functions on our behalf. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer services.
  7. The grOH! Shop works closely with affiliated businesses operating web site stores, providing services or selling products on each other's websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
  8. External Links: shopgrohplayrooms.com provides links to external websites and/or third-party services. We are not responsible for the content or privacy practices of any external websites, and make no representation or warranty of the accuracy, accessibility or functionality of any external link provided on our website.
  9. Use of Cookies: Our website uses cookies, which are small text files stored on your device. Cookies are used for user-centric, functional, and analytics purposes. You may choose to disable cookies through your browser settings, although this may impact certain functionalities of the website. The Site is not set up to track, collect or distribute personal information not entered by visitors. Through the Site access logs we do collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying usage data, such as the number of hits and visits to The grOH! Shop. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
  10. Marketing Communications: We may use the collected information to send newsletters, promotional offers, and targeted advertisements. You may have the option to opt-out of receiving marketing communications or adjust your privacy preferences through the settings provided on our website.
  11. Age Restrictions: Customers making a purchase must be 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.
  12. User-Generated Content: User-generated content, such as reviews, comments, or forum posts, may be displayed on our website. You may choose to provide anonymous content or include a first name or username. All user-generated content will be moderated by the grOH! Team. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of The grOH! Shop.
  13. User Rights: You have the right to access, rectify, or delete personal information stored in your account. You can manage your account settings or make requests by contacting us using the email address shop@grohplayrooms.com or by filling out the contact form on our website.
  14. Data Retention: We retain personal information indefinitely for analytic purposes and archival data unless an account is deleted by the user. This information is used to compile a customer’s purchase history in order to recommend products, services, or special offers that may be of interest to a customer. Information is also used by us and/or our agents: to support customer interaction; to deliver customer purchases; and/or to contact customer again about any other products and/or services.
  15. Liability: The grOH! Shop will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, we shall not be liable for unauthorized disclosure of personal information due to no fault of the Company including, but not limited to, errors in transmission and unauthorized acts of our employees, independent contractors, or other third parties.
  16. Policy Changes: We may update this Privacy Policy periodically. Significant changes will be communicated to account holders via email. Please review this policy regularly for any updates.
  17. Terms of Use: If customer chooses make a purchase of goods or services from The grOH! Shop, customer's action is hereby deemed acceptance of all practices described in this policy statement. Any dispute over privacy between customer and The grOH! Shop is subject to the provisions of this notice and to our Website Terms of Use and our Terms and Conditions of Online Sales each of which is hereby incorporated herein and which can be found on our home page at shopgrohplayrooms.com
  18. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at shop@grohplayrooms.com or by filling out the contact form on our website.

Effective Date: August 24, 2023