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Privacy policy

Thank you for visiting Groh LLC and The Groh Shop LLC ("Groh LLC", "we", "us", or “the Companies”), operating through shopgrohplayrooms.com (The Groh Shop) and grohplayrooms.com (Groh Studio). This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained from users of our websites and services.

  1. Information We Collect: We collect various types of personal information, including name, shipping address, billing address, email address, phone number, and credit card information. For clients engaging our design services, we may also collect inquiry and consultation information, project details, and design preferences submitted through our intake forms or communications.
  2. Purpose of Collection: We collect personal information for order processing, customer support, marketing, and the delivery of design services.
  3. Data Storage and Protection: We store and protect personal information using industry-standard security measures provided by our host, Shopify, and our service platforms. These measures include SSL encryption, PCI compliance, Content Security Policy, Two-Factor Authentication, Secure Checkout, and Security Monitoring.
  4. Payment Information: Groh does not directly store, access, or retain your credit card number, CVV, or full payment details. Website payment data is processed securely through Shopify. Design studio payment data is processed securely through QuickBooks.
  5. Sharing of Information: We will never sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes. We may share information with manufacturers, shipping carriers, payment processors, and service providers only as needed to fulfill orders, deliver services, or support business operations.
  6. External Links: shopgrohplayrooms.com may provide links to external websites or third-party services. We are not responsible for the content or privacy practices of external websites.
  7. Use of Cookies: Our website uses cookies for functional, analytics, and user-experience purposes. You may disable cookies through your browser settings, although this may impact certain website features.
  8. Marketing Communications: We may use collected information to send newsletters, promotional offers, and targeted advertisements. You may opt out of marketing communications at any time.
  9. Age Restrictions: Customers making a purchase must be 18 years of age or older. We do not knowingly collect personal information from individuals under 18.
  10. User-Generated Content: Reviews, comments, or other submitted content may be displayed on our website and may be moderated by the grOH! Team.
  11. User Rights: You have the right to access, correct, or delete personal information stored in your account. You can make requests by contacting us at shop@grohplayrooms.com or through the contact form on our website.
  12. Data Retention: We retain personal information as needed for customer service, order history, analytics, legal compliance, and business operations unless deletion is requested by the user.
  13. Liability: The grOH! Shop will exercise reasonable efforts to safeguard customer personal information. However, no method of transmission or storage is completely secure.
  14. Policy Changes: We may update this Privacy Policy periodically. Significant changes may be communicated to account holders by email.
  15. Terms of Use: By purchasing goods or services from The grOH! Shop, you accept the practices described in this Privacy Policy, along with our Website Terms of Use and Terms and Conditions of Online Sales.
  16. Contact Us: If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@grohplayrooms.com or by filling out the contact form on our website.

Effective Date: July 6, 2026